California Consumer Privacy Act Disclosures
Last Updated August 19, 2024
This California Consumer Privacy Act disclosure page ("Disclosure") supplements the National Express Inc. Privacy Policy and is effective as of the date Last Updated. In the event of any inconsistency between the California Consumer Privacy Act Disclosures on one hand and the Terms and Conditions and/or Privacy Policy on the other hand, the California Consumer Privacy Act Disclosures control. These disclosures are required by the California Consumer Privacy Act of 2018 as amended and may be required by other applicable state laws.
Categories of personal information collected: The personal information that National Express Inc. collects or has collected from consumers in the preceding 12 months are in the following categories.
1. Identifiers: first and last names, postal addresses, billing addresses, phone numbers, email addresses, IP addresses. The purposes of collecting this category of information are: to provide you with the products or services you requested; to help improve our products and services; to provide follow-up communications regarding your purchases; to market additional products and services you may be interested in; comply with legal obligations; and to prevent fraud. The source of this category of information is: provided by the customer, or in the case of IP addresses, automatically provided by computers or devices interacting with our websites.
2. Commercial Information: Payment method and products and services purchased, obtained or considered; credit card numbers; debit card numbers; information regarding your interactions with an National Express Inc. website. The purposes of collecting this category of information are: to provide you with the product or services you have purchased; to help improve our products and services; to provide follow-up communications regarding your purchases; to market additional products and services you may be interested in; comply with legal obligations; and to prevent fraud. The source of this category of information is: provided by the customer, or in the case of information regarding your interactions with an National Express Inc. website, automatically provided by computers or devices interacting with our websites.
3. Internet or other electronic network activity information: Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement; web cookies, web beacons, and mobile AdIDs. The source of this category of information is: automatically provided by computers or devices interacting with our websites.
4. Geolocation data. The source of this category of information is: automatically provided by computers or devices interacting with our websites. If you do not want National Express Inc. to collect geolocation data, you can turn off location services in your browser or device.
National Express Inc. may use or disclose information in the Identifiers, Commercial Information, Internet or other electronic network activity information, and Geolocation data categories for a “business purpose” as defined in the California Consumer Privacy Act. Business purposes may include auditing related to a current interaction with the Consumer; detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity; debugging errors in information technology systems that impair functionality; short-term, transient use; performing services such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of National Express Inc. or a service provider; undertaking internal research for technological development and demonstration; and undertaking activities to verify or maintain the quality or safety of, or upgrade or enhance, National Express Inc.’s services. Certain CCPA obligations do not apply when Personal Information is disclosed for a business purpose.
National Express Inc. does not and has not collected data in the following categories: Protected classes, biometric information, employment information, education information, profile inferences.
National Express Inc. does not knowingly collect personal information from persons 16 years of age or younger.
Right to Request Access to or Deletion of Personal Information (“Right to Be Forgotten”): You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by National Express Inc., the sale/lease of the information, or access to the personal information itself. This right may be exercised twice in any 12-month period. National Express Inc. is obligated to provide this information only after receipt of a Verifiable Consumer Request. You may also request deletion of any personal information retained by National Express Inc. If you wish to do any of these things, please contact National Express Inc, email National Express Inc. at Nationalexpresstv.com, or call National Express Inc. at 203-852-0024. You or your authorized agent must provide your name and postal address so we may locate any information we may have and process your request. You will be asked to confirm any request to delete information. National Express Inc. is not required to delete information that is necessary to complete the transaction for which the information was collected; provide a good or service requested by the Consumer or reasonably anticipated within the context of National Express Inc.’s ongoing relationship with the Consumer; or otherwise perform a contract between the National Express Inc. and the Consumer; to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for that activity; to debug and to identify and repair information technology errors that impair functionality; or to comply with a legal obligation.
National Express Inc. does not sell or lease Personal Information to third parties, under the California Consumer Privacy Act. Certain acts are not considered “sales,” including when (1) personal information is shared with a service provider that is contractually prohibited from using the personal information for any purpose beyond the service specifically requested (“service provider exception”), or (2) when the consumer has directed a company to disclose the personal information (“consumer directed exception”).
Right to Opt-Out of Sale/Lease of Personal Information (“Do Not Sell My Personal Information”): National Express Inc. does not sell or lease Personal Information to third parties, under the California Consumer Privacy Act.
No Discrimination. National Express Inc. will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.
This California Consumer Privacy Act disclosure page ("Disclosure") supplements the National Express Inc. Privacy Policy and is effective as of the date Last Updated. In the event of any inconsistency between the California Consumer Privacy Act Disclosures on one hand and the Terms and Conditions and/or Privacy Policy on the other hand, the California Consumer Privacy Act Disclosures control. These disclosures are required by the California Consumer Privacy Act of 2018 as amended and may be required by other applicable state laws.
Categories of personal information collected: The personal information that National Express Inc. collects or has collected from consumers in the preceding 12 months are in the following categories.
1. Identifiers: first and last names, postal addresses, billing addresses, phone numbers, email addresses, IP addresses. The purposes of collecting this category of information are: to provide you with the products or services you requested; to help improve our products and services; to provide follow-up communications regarding your purchases; to market additional products and services you may be interested in; comply with legal obligations; and to prevent fraud. The source of this category of information is: provided by the customer, or in the case of IP addresses, automatically provided by computers or devices interacting with our websites.
2. Commercial Information: Payment method and products and services purchased, obtained or considered; credit card numbers; debit card numbers; information regarding your interactions with an National Express Inc. website. The purposes of collecting this category of information are: to provide you with the product or services you have purchased; to help improve our products and services; to provide follow-up communications regarding your purchases; to market additional products and services you may be interested in; comply with legal obligations; and to prevent fraud. The source of this category of information is: provided by the customer, or in the case of information regarding your interactions with an National Express Inc. website, automatically provided by computers or devices interacting with our websites.
3. Internet or other electronic network activity information: Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement; web cookies, web beacons, and mobile AdIDs. The source of this category of information is: automatically provided by computers or devices interacting with our websites.
4. Geolocation data. The source of this category of information is: automatically provided by computers or devices interacting with our websites. If you do not want National Express Inc. to collect geolocation data, you can turn off location services in your browser or device.
National Express Inc. may use or disclose information in the Identifiers, Commercial Information, Internet or other electronic network activity information, and Geolocation data categories for a “business purpose” as defined in the California Consumer Privacy Act. Business purposes may include auditing related to a current interaction with the Consumer; detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity; debugging errors in information technology systems that impair functionality; short-term, transient use; performing services such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of National Express Inc. or a service provider; undertaking internal research for technological development and demonstration; and undertaking activities to verify or maintain the quality or safety of, or upgrade or enhance, National Express Inc.’s services. Certain CCPA obligations do not apply when Personal Information is disclosed for a business purpose.
National Express Inc. does not and has not collected data in the following categories: Protected classes, biometric information, employment information, education information, profile inferences.
National Express Inc. does not knowingly collect personal information from persons 16 years of age or younger.
Right to Request Access to or Deletion of Personal Information (“Right to Be Forgotten”): You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by National Express Inc., the sale/lease of the information, or access to the personal information itself. This right may be exercised twice in any 12-month period. National Express Inc. is obligated to provide this information only after receipt of a Verifiable Consumer Request. You may also request deletion of any personal information retained by National Express Inc. If you wish to do any of these things, please contact National Express Inc, email National Express Inc. at Nationalexpresstv.com, or call National Express Inc. at 203-852-0024. You or your authorized agent must provide your name and postal address so we may locate any information we may have and process your request. You will be asked to confirm any request to delete information. National Express Inc. is not required to delete information that is necessary to complete the transaction for which the information was collected; provide a good or service requested by the Consumer or reasonably anticipated within the context of National Express Inc.’s ongoing relationship with the Consumer; or otherwise perform a contract between the National Express Inc. and the Consumer; to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for that activity; to debug and to identify and repair information technology errors that impair functionality; or to comply with a legal obligation.
National Express Inc. does not sell or lease Personal Information to third parties, under the California Consumer Privacy Act. Certain acts are not considered “sales,” including when (1) personal information is shared with a service provider that is contractually prohibited from using the personal information for any purpose beyond the service specifically requested (“service provider exception”), or (2) when the consumer has directed a company to disclose the personal information (“consumer directed exception”).
Right to Opt-Out of Sale/Lease of Personal Information (“Do Not Sell My Personal Information”): National Express Inc. does not sell or lease Personal Information to third parties, under the California Consumer Privacy Act.
No Discrimination. National Express Inc. will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.